Refund Policy
Last updated: November 12, 2026 · Leer en español
This Policy explains when what you paid for Zaclix is refunded and how to request it. It forms part of the Terms and Conditions.
1. 14-day guarantee
If this is the first time you pay for a Zaclix subscription, you can request a full refund within 14 calendar days of that first payment, without having to give a reason. The guarantee comes on top of the 14-day free trial and applies only once per Customer, even if it opens another account.
When the first payment is refunded, the subscription is cancelled and access to the account ends.
2. Renewals
Monthly subscriptions renew every month and those renewals are not refunded. You can cancel at any time: the next month is not charged and you keep access until the end of the month already paid.
Annual subscriptions are refunded in full if you request it within 14 calendar days of the renewal charge. After that period the annual renewal is not refunded, and if you cancel you keep access until the end of the year already paid.
3. What is not refunded
Outside the cases above, the following are not refunded:
- Payments requested outside the timeframes in this Policy, or partially used periods.
- Charges Meta applies to messages sent through the official WhatsApp API, which the Customer pays directly to Meta and not to Zaclix.
- Payments for accounts suspended or cancelled for breaching the acceptable use rules in the Terms.
Nothing in this Policy limits any rights the law grants you that cannot be waived.
4. How to request a refund
Email us at soporte@zaclix.com with the subject “Refund”, stating your account email and the date of the charge. You can also request it directly from Paddle through the link in your purchase receipt or at paddle.net.
Refunds are processed by Paddle to the same payment method you used. When you see the funds depends on your bank or card issuer; it usually takes 5 to 10 business days.
5. Who processes payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
That is why the charge appears under Paddle’s name on your card or account statement, and Paddle emails you the purchase receipt.
6. Complaints
If you disagree with a charge or with the answer to a refund request, write to us at soporte@zaclix.com or on WhatsApp at +595 992 229482. We confirm receipt of the complaint within 2 business days and give you a full answer within 10 business days.
If you are a consumer, you can also contact Paraguay’s Consumer and User Protection Secretariat (SEDECO), or the consumer protection authority in your country.
7. Changes to this Policy
We may update this Policy; the current version is published at this same address with its last-updated date. Changes apply to payments made after they are published.