Terms and Conditions

Last updated: November 12, 2026 · Leer en español

These Terms govern access to and use of Zaclix. By signing up for or using the service, you accept these terms in full, together with the Privacy and Cookies Policy and the Refund Policy, which form part of them. If you do not agree, do not use the service.

1. Parties and definitions

On one side, César Ferreira Martínez (sole proprietorship), trading as Zaclix, Paraguayan tax ID (RUC) 3239355-5, with registered address at Tte. Óscar Caballero casi Capitán Brizuela, Yuty, Paraguay (“Zaclix”). On the other, the individual or legal entity that signs up for and uses the platform (the “Customer”). If you accept these Terms on behalf of a company, you represent that you have authority to bind it, and the “Customer” is that company.

In these Terms, the “Platform” is the Zaclix software, available on the web or as an app, used to centralize and manage customer service messages; the “Account” is the space the Customer creates to access the service; the “End Customer” is the person who communicates with the Customer through the connected messaging channels; and the “Plan” is the subscription tier that determines the features available and the price.

2. Purpose and license

Zaclix is a customer service platform that brings WhatsApp, Facebook Messenger and Instagram conversations into a shared inbox, with agent assignment, queues, automated replies, campaigns, templates and reports.

Zaclix grants the Customer a limited, non-exclusive, non-transferable and revocable license to use the Platform for its own business purposes, for the duration of its subscription and in accordance with these Terms. The license does not transfer ownership of the software or of any part of the Platform.

3. Registration and account

To use Zaclix you must be of legal age and have the capacity to enter into contracts. The service is intended for professional and business use, not personal use.

The Customer must provide accurate information and keep it up to date. The Customer is responsible for keeping its credentials confidential, for all activity carried out from its account and for managing the users and agents it enables. If it detects unauthorized use of the account, it must notify us without delay at soporte@zaclix.com.

4. Acceptable use

The Customer agrees to use the Platform lawfully and not to use it to:

• Send unsolicited bulk messages (spam), or fraudulent or misleading messages.
• Breach the terms and policies of WhatsApp, Meta or any other connected channel, including their rules on prohibited products and services.
• Process third parties’ personal data without the required legal basis or consent, for example using purchased contact lists.
• Infringe third-party rights, impersonate another person or company, or engage in unlawful activities.
• Gain unauthorized access to the Platform, to other customers’ accounts or to third-party data, or interfere with its operation.
• Resell or sublicense the Platform without a written agreement with Zaclix.

The Customer is responsible for the content it sends and for obtaining the necessary authorizations from its End Customers. If it sends bulk messages, it must have the recipients’ consent and always offer them a clear way to opt out. Breach of this section allows the account to be suspended immediately.

5. Third-party channels

The Platform integrates with third-party services —WhatsApp, Facebook Messenger and Instagram— operated by Meta, which have their own rules and controls. Zaclix does not control or guarantee the availability of those services and is not responsible for suspensions, blocks, number or account limits, or any other restriction those third parties impose on the Customer’s accounts or channels. Use of those channels is subject to each provider’s terms, and the Customer assumes the associated risk.

Any charges Meta applies to messages sent through the official WhatsApp API are borne by the Customer and are separate from the Zaclix price.

Some features are not part of the published Plans and are enabled only at the Customer’s request. Each has its own terms, which the Customer expressly accepts when enabling it and which form part of these Terms.

6. Free trial, plans and payments

We offer a 14-day free trial. During the trial the service is provided as is, with no availability commitment or priority support, and we may change or discontinue the trial at any time.

Features and prices depend on the Plan purchased; current plans and prices are published at zaclix.com. Subscriptions are paid in advance and renew automatically for equal periods unless you cancel beforehand.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Zaclix may change its prices with reasonable prior notice; continuing to use the service once the new prices apply means accepting them. Non-payment allows Zaclix to suspend or cancel the account.

Refunds are governed by the Refund Policy. Outside what it provides, if you cancel you keep access until the end of the period already paid.

7. Personal data and confidentiality

Personal data is processed in accordance with the Privacy and Cookies Policy, which forms part of these Terms. For End Customers’ data, Zaclix acts as a processor on behalf of the Customer, who is the controller. The Customer warrants that it has a legal basis to process that data and to transmit it through the Platform.

The content the Customer uploads, sends or receives —messages, files, contacts, templates— remains its own; Zaclix only hosts, processes and transmits it as needed to provide the service. Zaclix offers export features but is not a backup service: the Customer must keep its own copies of anything it considers critical.

Both parties will keep the information they share confidential, including after the contract ends.

8. Intellectual property

All rights in the Platform —including the source code, design, trademarks and documentation— belong to Zaclix. The Customer may not copy, modify, decompile, redistribute or create derivative works of the Platform without express written authorization.

9. Availability and liability

We aim to keep the Platform continuously available, but we do not guarantee any specific level of availability. Scheduled maintenance is carried out, where possible, at low-activity times.

The Platform is provided “as is” and “as available”. To the maximum extent permitted by law, Zaclix is not liable for:

• Indirect or incidental damages, or loss of profits, arising from the use of or inability to use the service.
• Technical failures, temporary interruptions or maintenance work.
• Data loss caused by external factors or third parties.
• Suspensions or restrictions imposed by WhatsApp, Meta or other connected channels.

Zaclix’s total liability for any claim will not exceed the amount the Customer paid in the twelve months before the event giving rise to it. These limitations do not apply in cases of willful misconduct or gross negligence, or to the extent the Data Processing Agreement (DPA), Clause 16.3, provides otherwise.

In turn, the Customer is liable to Zaclix for third-party claims —including from authorities and messaging platforms— arising from its content, from messages sent without consent or from use of the service in breach of these Terms.

10. Suspension and termination

The Customer may cancel its subscription at any time; cancellation takes effect at the end of the period already paid. After cancellation, the Customer has thirty (30) calendar days to request an export of its content; after that, the account is deactivated and the stored data is deleted from the production database within the following thirty (30) calendar days (no later than sixty (60) days after cancellation), and from any backups that still contain it through rotation within the following fifteen (15) days, except for anything the law requires us to keep.

Zaclix may suspend or cancel the account for non-payment or breach of these Terms, and also when required by an authority or by a platform the service depends on. Except in urgent cases or when legally required, we will give prior notice.

11. Changes to these Terms

Zaclix may amend these Terms with reasonable prior notice, and the last-updated date on this page will change. If the Customer does not agree with the changes, it may cancel its account before they take effect.

12. Governing law and contact

These Terms are governed by the laws of the Republic of Paraguay. Any dispute will be submitted to the competent courts of the city of Asunción, unless mandatory rules provide otherwise.

These Terms and the policies that form part of them are published in Spanish and English. If the two versions differ, the Spanish version prevails.

For questions about these Terms, write to us at soporte@zaclix.com or on WhatsApp at +595 992 229482.